FAQs

Orders & Shipping

How long will it take to receive my order?

We know you’re excited to receive your Glazed masks.

Processing Time: Please allow 1–2 business days for order preparation.
Shipping Time: Once shipped, most U.S. orders arrive within 5–8 business days.

Do you ship internationally?

Yes, we ship worldwide. Delivery times vary by location. If you have questions about shipping to your country, our support team is happy to help.

Returns & Refunds (The Glazed Guarantee)

What is your return policy?

We offer a 30-Day Glow Guarantee.

If you’re not completely satisfied within 30 days of receiving your order, contact us, and we’ll issue a refund. We want you to feel confident in your glow, not stressed about your purchase.

How do I request a refund?

Simply email us at support@shopglazedskin.com, and our support team will handle everything for you.

No complicated steps. No pressure.

How long does it take to receive my refund?

Once processed, refunds typically appear in your account within 5–10 business days, depending on your bank.

Subscription Management

How do I cancel or pause my subscription?

You’re always in control.

Option 1: Log in to your account and select “Manage Subscription.”
Option 2: Email our support team, and we’ll handle it for you.

Will I be charged if I cancel?

No. As long as you cancel before your next billing date, you won’t be charged again.

We believe you should stay because you love your results, not because it’s difficult to leave.

Product & Usage

Is Glazed suitable for sensitive skin?

Yes. Glazed is formulated with gentle, skin-supporting ingredients. However, we recommend performing a patch test before applying the full product, especially if your skin is highly sensitive.

Is Glazed cruelty-free?

Absolutely. Glazed is 100% cruelty-free. We never test on animals.

Contact Us

Still have a question? We’re here to help.

📧 Email: support@shopglazedskin.com
📩 We aim to respond within 24 hours.